Derby Homeowner's Two-Year Vacancy After Defective $13,000 Renovation

A house belonging to Sam Hall in Derby, Western Australia, has been vacant for two years following a $13,000 renovation in 2023. The work was carried out by Stephen Keenan of Keenan Building and Maintenance.

Immediate Issues and Underlying Defects

Shortly after the renovation of the laundry and spare bathroom, Ms. Hall observed significant issues. These included grout failure and improper water drainage.

A subsequent inspection, prompted by a persistent foul odor, revealed that gyprock had been used under the tiles, and the waterproofing was incorrectly installed.

Official Findings and Remedial Order

Ms. Hall filed a complaint with the building commissioner, who identified several defects. These included improper substrate, faulty waterproofing, and grouting.

The State Administrative Tribunal (SAT) subsequently found that the work was defective and did not comply with Australian standards. Mr. Keenan was ordered to pay $9,970 to remedy the issues by January 10, 2025, with an additional daily rate.

Challenges in Enforcement

Despite the SAT's ruling and a magistrates' court order for payment, Ms. Hall has been unable to contact Mr. Keenan or serve him with the necessary papers. An arrest warrant for Mr. Keenan was ordered in November 2025 but has not yet been issued due to his unavailability.

Personal Impact and Financial Strain

The ongoing situation has had severe consequences for Ms. Hall. It forced Ms. Hall and her son to vacate the property, leading to a significant loss of income as the house remains unrentable. This has also impacted Ms. Hall's plans to relocate for her son's education.

Broader Industry Concerns

The Building Commissioner has recorded 256 disputes in regional Western Australia since 2024, with 14 of those occurring in the Kimberley region.

Matt Moran, CEO of Master Builders WA, commented on the importance of professionalism in the building industry, particularly given the current demand for housing.

Mr. Keenan did not respond to requests for comment regarding the situation.