A couple from Queensland has reported dissatisfaction with the engagement photos received following a cruise holiday. Jessica Latta's partner, Jayden Bailey, arranged a photoshoot to document his proposal during their trip on a Carnival cruise to the South Pacific.
The proposal took place on Christmas Eve on Lifou Island, New Caledonia. The couple purchased a package for $1800, which included 36 unedited images, a canvas, and 15 advanced edited photos. They were initially informed the final images would be delivered by the last night of the cruise.
When the deadline passed, they received a USB with unedited photos and a letter stating edited images would be emailed later. After several days without receiving the edited photos, Ms. Latta contacted Carnival and received an automated response. Following a social media post, another passenger facilitated contact with the photographer, and Ms. Latta subsequently received a link to the edited images.
Ms. Latta stated that the edited images were of unsatisfactory quality, describing children's faces as distorted and hairlines as blurred. She also noted an unusual appearance in her partner's hand in one photo. Ms. Latta further claimed that the unedited images were unusable due to issues such as overexposure or being too dark.
Despite raising concerns, Ms. Latta has not received a further response from Carnival regarding her original complaint. She expressed disappointment that the photos, intended to preserve a significant personal event, did not meet expectations. Ms. Latta indicated she is sharing her experience to inform other consumers.