Google Disables Pixel 'Take a Message' Feature on Older Models Due to Audio Leak Issue

Google has acknowledged an issue with its Pixel Phone app's "Take a Message" feature, which inadvertently transmitted background audio to callers for a limited number of users. The company initially investigated reports and has since confirmed the issue specifically affecting Pixel 4 and Pixel 5 devices. As a precautionary measure, Google has disabled the "Take a Message" and "next-generation Call Screen" features on these older models, which no longer receive Android updates.

Understanding the 'Take a Message' Feature

The "Take a Message" feature is designed to manage missed or declined calls. When a call is not answered, the feature prompts the caller to leave a message, stating:

"The person you have called is not available. Please leave a message after the tone."

It provides the user with a real-time transcription of the caller's message and allows access to the audio post-recording. Users retain the option to answer the call at any point during this process. This feature was initially introduced with the Pixel 10 and subsequently made available to Pixel 4 and newer devices in the US, UK, Ireland, and Australia.

Timeline of Reports and Investigation

Reports of background audio transmission began to surface in September 2025, with an initial report from a Pixel 5 owner. Subsequent reports in mid-November involved a Pixel 10 owner and a Pixel 4a owner. More recent reports from Pixel 4a owners included one instance where the microphone privacy indicator activated during the event.

Callers reported hearing ambient sounds as they recorded their messages, suggesting an open microphone connection without two-way communication.

Attempts to replicate the issue on devices such as the Pixel 10 Pro, Pixel 7 Pro, or a Pixel 4a running Android 13 were unsuccessful. The issue was described as affecting a small number of users and occurring under specific and rare circumstances. Google confirmed it was actively investigating the reports.

Google's Official Response and Action

Following its investigation, Google confirmed the issue affected a very small subset of Pixel 4 and Pixel 5 devices.

Citing these devices no longer receive Android updates, Google has disabled both the "Take a Message" and "next-generation Call Screen" features on the Pixel 4 and 5 series out of caution.

Users of these devices can still utilize manual and automatic Call Screening functionalities or their carrier's voicemail services. For users on other Pixel models who might be concerned, Source 1 indicates that disabling "Take a Message" via the Phone app's settings (Settings > Take a Message > Toggle off) could resolve potential issues.