ASUS Initiates Review
ASUS has begun an internal review in response to reports of AMD Ryzen 7 9800X3D CPU failures on its AM5 800-series motherboards, including X870E and X870 models. The company has issued its first official statement on the matter.
ASUS Statement and Recommendations
ASUS acknowledged the reports concerning AMD Ryzen 7 9800X3D CPUs and ASUS AMD 800-series motherboards. Their teams are conducting preventive compatibility and performance checks and are collaborating with AMD to validate reported cases and ensure stability. ASUS has advised users to:
- Update their ASUS AMD 800-series motherboard to the latest BIOS using ASUS EZ Flash or BIOS Flashback for system stability.
- Contact ASUS customer service for direct assistance if affected or if they have concerns.
Broader Issue and Previous Occurrences
Similar reports of Ryzen 9000 series CPUs experiencing failures on 800-series motherboards have also been noted with ASRock products. The issue has been observed with visual evidence of processor damage, including burn traces on the socket and CPU bulge.
Early cases of CPU failures, specifically with the AMD Ryzen 7 7800X3D on ASUS 600-series motherboards, previously pointed to SoC voltage as a potential cause. Motherboard vendors released BIOS updates to address heightened voltages; however, reports of failures persist, suggesting other underlying factors on either the motherboard or processor side.
Despite these reports, the overall failure rate for AMD's Ryzen 9000 series is reportedly lower than Intel's 13th and 14th Gen lineups. Warranty claims for affected AMD chips and motherboard replacements from vendors are described as efficient.