AI Adoption Surges Among U.S. Workers, Gallup Survey Reveals
A recent Gallup Workforce survey indicates a significant increase in the adoption of artificial intelligence (AI) among American workers. The poll, conducted this fall among over 22,000 U.S. workers, found that:
12% of employed adults utilize AI daily in their jobs.
Approximately one-quarter of workers report using AI at least a few times a week, while nearly half use it at least a few times a year. This represents an increase from 21% who reported occasional AI use in 2023, the first year Gallup began tracking this trend. The rise is attributed to the widespread commercial availability of generative AI tools.
Sector-Specific Adoption
AI adoption is notably higher in technology-related fields, where about 60% of workers use AI frequently and 30% use it daily. While this has grown since 2023, there are indications that adoption in the tech sector might be stabilizing.
In the finance sector, investment banker Andrea Tanzi reported daily AI use with Bank of America’s internal chatbot.
Tanzi uses AI for document and data synthesis and administrative tasks.
Majorities in professional services, higher education, and K-12 education also report using AI at least a few times a year. High school art teacher Joyce Hatzidakis, for example, uses AI chatbots to refine communications with parents and assist with recommendation letters.
Perceived Benefits and Drawbacks
The AI industry and the U.S. government are actively promoting AI integration in workplaces. Sam Manning, a fellow at the Centre for the Governance of AI, noted that workers most exposed to AI, often in computer-based jobs, are typically adaptable due to higher education levels, diverse skill sets, and greater savings.
However, Manning's research identified about 6.1 million U.S. workers who are highly exposed to AI but less equipped to adapt.
These individuals, predominantly women in administrative and clerical roles, are often older, concentrated in smaller cities, and possess fewer transferable skills or savings, making them more vulnerable to potential income shocks if their skills are automated.
Worker Concerns Regarding Job Replacement
A separate Gallup Workforce survey from 2025 found that few employees consider it "very" or "somewhat" likely that AI or automation will eliminate their job within the next five years. Half of the respondents stated it was "not at all likely," though this figure has decreased from 60% in 2023.
Rev. Michael Bingham, a pastor, expressed his views on the matter:
He would not use a machine for sermons, emphasizing the importance of human connection.
Reported AI usage is less common in service-based sectors such as retail, healthcare, and manufacturing. Gene Walinski, a Home Depot associate, uses AI for product information but stated that human interaction remains central to his store's operation and he is not concerned about job replacement.