Understanding TEG's Use of Cookies
Ticketek Entertainment Group (TEG) utilizes cookies and similar technologies across its websites to enhance the overall user experience. Should users have any questions regarding this policy, they are encouraged to contact the Privacy Officer.
Contact can be made via:
- An enquiry form on the website.
- Mailing address: GPO Box 1610, Sydney NSW 2001.
- Email: privacy@teg.com.au.
What Are Cookies?
Cookies are text files downloaded to a user's computer or mobile device when accessing a website. They gather and store information about website usage, allowing the site to recognize the device upon subsequent visits and adapt based on user preferences.
These files play a crucial role in improving site operation by performing essential functions.
Types of Cookies Employed by TEG
TEG employs a variety of cookies to ensure optimal website functionality and user interaction:
- Session cookies: These temporary cookies track user movements between pages, facilitating functions like maintaining shopping cart items. They are typically erased once the web browser is closed.
- Persistent cookies: Stored on devices for a defined period between browser sessions, these cookies remember user information or settings across sites and enable targeted advertising.
- Essential website cookies: These are indispensable for providing core website services, enabling access to secure areas, maintaining security, and preventing fraud. Blocking them may render the website inaccessible.
- Performance and functionality cookies: While not strictly essential, these cookies enhance website performance and functionality. Blocking them might limit features such as video playback and product recommendations.
- Analytics and customisation cookies: These collect aggregate data to help TEG understand website usage, measure the effectiveness of marketing campaigns, or customize websites to individual user preferences.
- Advertising cookies: Utilized to deliver more relevant advertising messages, prevent ad repetition, ensure proper ad display, and select advertisements based on user interests.
- Social networking cookies: These facilitate the sharing of website content through third-party social networking sites and may also be used for advertising purposes.
How TEG Utilizes Cookies
TEG employs various cookie types depending on the specific section of the site visited and the user's activities. Cookies and similar tools primarily serve three key purposes:
- To improve website functionality: Session cookies are vital for smooth navigation between pages, eliminating the need for repeated logins and significantly enhancing the browsing experience.
- To remember user preferences: Persistent cookies store user settings for a more seamless and personalized experience during future visits. TEG's trusted partners may also use persistent cookies for targeted advertising and performance measurement.
- For analytics and advertising: Tracking tools such as pixels, beacons, and tags are deployed to gain insights into site usage patterns, inform promotional displays, deliver relevant advertising (both on TEG and other platforms), and measure the performance of advertisements. TEG collaborates with companies like Google, Adobe, Microsoft, and various social media platforms for these functions, with information collected directly under their respective privacy policies.
Managing Your Cookie Preferences
Users have the ability to block or delete cookies at any time through their browser settings.
However, it is important to note that doing so may significantly limit website features (e.g., special offers) or overall functionality, particularly where cookies are critical for security and fraud detection.
Instructions for adjusting cookie settings are available for the following browsers:
- Google Chrome: Navigate to Customise and Control Google Chrome > Settings > Main Menu > Advanced > Privacy and Security > Content Settings > Cookies.
- Safari: Access Settings > Safari > Preferences > Privacy.
- Internet Explorer and Edge: Go to Tools > Internet Options > Privacy > Advanced.
- Mozilla Firefox: Proceed to Tools > Options > Privacy > Cookies.
This policy was last updated in January 2026.