NAB Manager Prevents Elderly Customer from Losing $9,000 in Scam

NAB branch manager San Keerthipala in Perth successfully prevented an elderly customer from losing $9,000 to a scam, demonstrating the vigilance required in protecting vulnerable individuals.

Incident Details

San Keerthipala, manager at the NAB Booragoon branch, observed several red flags when a customer in his 80s requested to withdraw $9,000. Keerthipala noted that the customer initially claimed the money was for a broken window, an explanation that didn't align with the substantial amount requested. The customer's story then shifted, stating the money was for a friend, prompting Keerthipala to initiate a private conversation for further inquiry.

Scam Mechanics

During the private conversation, the customer disclosed receiving a series of threatening text messages. These messages instructed him to withdraw $9,000, asserted his 'right' to the funds, and specifically advised him to be uncooperative with bank staff. Alarmingly, the texts also claimed that individuals were waiting in the carpark to receive the cash.

Intervention and Aftermath

Keerthipala immediately halted the $9,000 withdrawal process. To ensure the customer's safety, security personnel then escorted him to his car for a safe departure from the branch.

"Such interventions are part of the bank's protocol to protect customers' funds."
— San Keerthipala, NAB Branch Manager

Public Advisory

Authorities and financial institutions consistently advise the public on scam prevention. Scamwatch strongly recommends against responding to threatening communications, as this can often lead to escalated intimidation tactics from scammers. NAB provides its customers with critical advice: always verify requests before transferring funds, exercise caution by avoiding suspicious links, and never share banking details. Customers who suspect they are being targeted by a scam are urged to contact their bank immediately.