Northpharm Apologizes for Dispensing Errors and Customer Inconvenience in Kimberley Pharmacies

Northpharm, the owner of Broome and Chinatown pharmacies in Western Australia's Kimberley region, has issued an apology following reports of dispensing errors and customer inconvenience. The company, which acquired the pharmacies in June 2025, stated it would implement additional staff training and reinforce dispensing guidelines.

Reported Issues

More than a dozen customers reported various issues, including:

• Receiving medication labeled for other individuals.
• Being dispensed incorrect medications.
• Missing prescribed medications.
• Experiencing significant delays in supply.
• Encountering medication shortages.

Customers raised concerns about the potential safety risks associated with these errors, particularly for vulnerable individuals such as the elderly. Several individuals recounted instances where they or family members received incorrect or mislabeled prescriptions.

Customers raised concerns about the potential safety risks associated with these errors, particularly for vulnerable individuals such as the elderly.

One customer highlighted the importance of identification verification upon prescription collection to prevent medication mishandling.

Company Response

Northpharm, owned by Kongvic Langwarrin Pty Ltd, acknowledged the complaints and stated that it takes them seriously. A spokesperson indicated that the company aims to exceed customer expectations and is committed to ensuring high standards of care.

The company aims to exceed customer expectations and is committed to ensuring high standards of care.

Northpharm has reinforced existing dispensing guidelines and plans to introduce additional training for staff to address the identified issues and prevent future occurrences. The company urged customers with concerns to contact them directly.