Pharmacy Group Apologizes Amidst Patient Complaints
A prominent pharmacy group has issued an apology to its customers for any distress or inconvenience caused. This public statement follows a series of anonymous complaints made by patients to various media outlets.
The complaints primarily concern medication errors and delays in the provision of medicines.
The ABC has reported that two Northpharm-branded shops, both located in Western Australia, have been the subject of these concerns. More than a dozen patient complaints have been registered against these two locations, specifically citing medication errors and significant delays in the provision of prescribed medicines.