Serco Criticized for Removing Artworks and Motivational Messages from Court Cells
Serco, a government contractor, has faced significant criticism following its removal of brightly colored artworks and motivational messages from court cells. These artworks were initially intended to enhance conditions for individuals held in court custody, particularly in environments described as 'bleak' and often lacking natural light.
Background: The Artworks' Removal
The removal of these artworks was detailed in the annual report by the Lay Observers, an independent body monitoring court custody and escort conditions. Lay Observers conducted 759 visits to court custody suites in England and Wales for their report.
The artworks, created by prisoners at HMP Doncaster, included motivational quotes, one attributed to Madonna: "No matter who you are, no matter where you come from, you can always change and become a better version of yourself." While contractor GEOAmey initially installed the artworks, Serco-managed courts subsequently removed them following company instructions.
This event follows a previous instance in July 2023, where former Immigration Minister Robert Jenrick ordered murals depicting cartoon characters for child asylum seekers to be painted over. He cited concerns that the murals appeared 'too welcoming'.
Beyond Art: Systemic Failures in Custody
Beyond the artwork removal, the Lay Observers' report identified 'ongoing systemic failures' within the court custody estate, despite some improvements like dedicated child accommodation in 20 courts. Specific concerns detailed in the report included:
- A detainee spent 10 hours in transport and court custody for a nine-minute hearing at Swindon magistrates court.
- A disabled person endured a five-hour journey for a video-link, instead of using a prison-based link.
- In 44% of monitored journeys in July 2025, women were transported with men charged or convicted of sexual offenses or domestic violence.
- In 38% of monitored journeys involving children in the same month, at least one child was transported with an adult.
- A detainee with one tooth was unable to eat due to a court manager refusing dietary adjustments, citing concerns about being 'easy to manipulate'.
The report also noted instances of court staff asking questions aggressively and a visible poster informing staff of financial penalties for slow processing of detainees.
Condemnation and Criticism
David Whalley, national chair of Lay Observers, stated that safeguarding vulnerable individuals in court custody needs to be integrated into daily practice.
"The current situation is unacceptable."
Andrew Neilson, director of campaigns at the Howard League for Penal Reform, described the removal of artwork as 'petty and vindictive,' suggesting it could offer hope in custody suites. Mark Day, deputy director of the Prison Reform Trust, also criticized Serco's decision.
Day argued that such artwork could contribute positively to a more humane environment for detainees and help mitigate risks of self-harm, especially in early custody.
Official Responses
A Serco spokesperson affirmed the company's commitment to providing a safe and welcoming environment for detainees. The spokesperson also stated that Serco is collaborating with HM Prison and Probation Service to improve court custody suites.
A Ministry of Justice spokesperson highlighted the importance of safe environments for those in court custody, noting close work with suppliers to enhance safeguards. These enhancements include physical separations in transport and prompt closure of non-compliant cells.